Custom orders, Special orders are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order process involved. Personalized or custom embroidered items cannot be returned for any reason.
All items shipped outside the lower 48 are NON-RETURNABLE. Hunter Safety Products LLS., makes every effort to make sure you are completely satisfied with your order. We work hard every day to deliver a superior customer experience. Order shortages, damages or discrepancies must be claimed within 2 business days of receipt of order. All returns and refunds are subject to final approval from Hunter Safety Products LLS. Customer Service Department. A 25% restocking fee may apply depending on the quantity and style of items being returned. If an order is refused, shipping charges are non refundable and all restocking fees will still apply. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of Hunter Safety Products LLS. until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited. Shipping charges are non refundable.
Items with Free Shipping:
Returns on items that included 'Free Shipping' will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply. 'Free Shipping' will no longer apply once the item is returned. You will be responsible for the return shipping charges, as well as the shipping charges to send your replacement item.
Damage in Shipping:
Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 48 hours to our Customer Service Department during normal customer service hours. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us 12(twelve) images of items still in original packaging and unpackaged as well. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced/repaired. IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.
Custom Orders & Close Out Items:
Customized and Custom Made items cannot be returned. These are orders by which the customer chooses the colors of seat and/or custom embroidery options. Hunter Safety Products LLS. will make a fair attempt to offer alternatives that address your concern. Items marked Close Out are not returnable – they are first quality but are no longer manufactured or stocked at Hunter Safety Products LLS.. Close out and sale items are not returnable or exchangeable.
Hunter Safety Products LLC. Warranties all products and workmanship when used accordingly. We do not warranty damage as a result of misuse, abuse and normal wear and tear. For more info please let us know via email at firstname.lastname@example.org or call 623-233-9711